For many years, we have handled our office employees like they were working in a factory.
From 8 a.m. to 5 p.m., they worked on sales, marketing, projects and products.
Expectations to do overtime were to simply deliver output or, in some rare cases, outcome.
We have been expecting our staff to think outside of the box and collaborate across teams or sometimes even across departments.
But most of the time our staff did not have a full picture of what impact their work, outcome or deliverables had on the company, its customers, or, in a broader scope, the market.
So, what has changed in the last couple of months?